FAQ
1. Do you ship across India?
Yes, we offer free shipping Pan-India.
2. How long will my order take to arrive?
Most orders arrive within 3–5 working days.
3. What is your order processing time?
Orders are processed within 1–2 working days.
4. Is Cash on Delivery available?
Yes, COD is available for select pin codes.
5. Do I need to confirm COD orders?
Yes, COD orders require phone or WhatsApp confirmation.
6. How will I receive tracking details?
You will receive an SMS or email with a tracking link once the order is shipped.
7. What is your return policy?
Returns are accepted only for defective or wrong products within 3 days of delivery.
8. Is an unboxing video required?
Yes, a clear unboxing video is mandatory for returns or exchanges.
9. Do you offer exchanges?
Yes, but only if a wrong product was delivered.
10. When will I receive my refund?
Refunds are processed within 8–15 business days after approval.
11. Can I cancel my order?
You can cancel before dispatch. Once shipped, cancellations are not possible.
12. What if my order arrives damaged?
Send us an unboxing video within 24 hours for review.
13. How do I contact support?
Email: storeomkart@gmail.com
Phone/WhatsApp: 7016551015